- Time of issue:2020-01-13 00:00:00
Q:Are you a manufacturer or a trader ?
A:Yes. We are a professional surge protector,power strips,PDU,extension line ,wifi smart socket manufacturer more than 10 years experience;
Q: Can I have a sample even pre-production before I send you the order?
A: Yes, We can send you a sample for your approval first.
Q: What is the lead time for mass production ?
A: Usually for first order around 35-40 days,for we need to confirm more information such as the package in the first order,repeat order will be around 35 days;
Q: is it possible to put our logo on the products ?
A: The quotation including the logo Silk screen printing on the products;
Q: I make business on Amazon, Can you ship my goods to Amazon FBA ?
A: Yes, we have shipped many goods for customer to Amazon FBA directly.
Q: What is the minimum order quantity (MOQ) ?
A: It depends on products,if for socket shelf products,with white box we can accept small order;
If with color box,the MOQ should at least 2K,for supplier have MOQ for us,Hope you can fully understand;
Q: Can we mix color variants to reach MOQ?
A: Sorry,we just can accept one color to meet MOQ,for if with different color,we have much more labor cost and material cost to injection the housing;
Q: How long is the warranty?
A:warranty is 12 months；
Q: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q: what are the warranty conditions ? (you supply free spare parts / give credit note / etc.)?
A: For warranty products，if the products have big quality problem，we will replace them or provide credit note.
Q: Can you send photos from packages?
A: Yes off course,i will send you the photos by mail later;
Q: How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.